Booking terms and conditions and Park Rules

Bookings are made and accepted only on the following conditions:

Higherlongford.co.uk (“the Website”) is a website owned and operated by Higher Longford Limited

Contract and Booking

1. This agreement is made on the basis that the property (“the Property”) is to be occupied by the holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
2. Bookings cannot be accepted from persons under 18 years of age.
3. Any pets you intend to take with you should be declared at the time of booking.
4. No bookings are valid until confirmed by Higher Longford in writing.
5. Once a booking is confirmed it is not subject to change. If you choose to cancel see section 8 for details of the terms that would apply. Whilst we will be under no obligation to do so, we may in certain circumstances make minor adjustments to bookings. 

Deposit

A deposit of £100.00 per week booked must accompany the booking.  Deposits are non-refundable unless Higher Longford is unable to accept the booking, and as specified below.

Insurance

Higher Longford recommends that Holiday Insurance is taken when making a booking even when payment is made in full.

Balance Payment

1. Once a booking is confirmed by Higher Longford, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 1 month before the booking is due to commence.
2. Higher Longford reserves the right to re-let any holiday where any monies due are more than 7 days in arrears .
3. Where we hold your card details, payment will be attempted on your card automatically 1 month before arrival. These details are retained by stripe securely and we have no access to these details.

Holidaymakers’ responsibilities and forfeiture

1. The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.
2. The Holidaymaker must report and pay to Higher Longford the cost of any damage or breakages made during their holiday occupancy. We reserve the right to make a reasonable charge where guests have contravened the smoke-free policy.
3. The Holidaymakers’ right to occupy the Property may be forfeited without compensation if:

• More people or pets than declared at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation;
• Guests are entertained without the Higher Longford’s prior express permission; Visitors must not arrive before 9am and must leave the park by 10pm.
• Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or
• Any of the Holidaymakers smoke or vape in the Property.
• We do not allow Guests that are not registered into our Cottages without Prior consent. (This includes visitors during the day).

Unavailability of Property

In the event of the Property becoming unavailable (such as due to fire or flooding), Higher Longford will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. Higher Longford cannot, however, pay any compensation or expenses as a consequence of such an event.

Cancellations

1. In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:

• 28 or less days notice – No refund due.  Guests are liable for full payment.
•  More than 29-  49 days notice – No refund due. We may rearrange your holiday and offset the money paid against a holiday for another date. (At management discretion.)
• More than 50 days notice – No refund of £100 per week deposit.  The Guest’s liability for the remainder of the balance will be waived.  Any balance, excluding the deposit, may be offset against a holiday for another date.

2. If a refund is due it will be paid within 10 working days of cancellation via the payment method. Subject to card processing procedures.
3. For all cancellations, the deposit of £100 per week will be retained to cover administration costs. 

Smoking

• Our cottages are no smoking properties. You may smoke in the gardens away from the doorways ensuring that no smoke enters the properties
• You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.
• If you are found to be smoking in public buildings or our holiday accommodation, you may be charged a £50 cleaning fee. This would be a serious breach of your contract with us which may lead to you being required to leave the park.

Pets

1. Dogs are allowed in all our Cottages. There is no additional charge for dogs.
2. If you take a dog to our cottages you must not exceed the stated number of dog(s) on your booking form, we have the right to refuse to allow Holidaymakers to enter or stay in the Property, and/or we may ask the Holidaymakers to leave the Property before the end of the holiday period.
3. Registered assistance dogs are allowed in all cottages.  You still need to include these on your booking form.
4. Young dogs (e.g. puppies) must be declared to Higher Longford at the time of Booking and prior agreement obtained. If a young dog is taken to a Property without our consent this could result in you being asked to leave without compensation. 
5. The following dog terms apply:

• Dogs must be under strict control at all times while in or at the Property and on a short lead in unless in your cottage or private garden.
• Any fouling must be cleared up without delay;
• Dogs must not be left alone in or at the Property or elsewhere at any time; with the exception of short periods when the dog is in a crate/cage.
• Dogs must not lie on beds or furnishings unless you use your own coverings brought from home, and hair must be cleared up before departing;
• Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
• You will be liable for any damage caused by your and any Holidaymakers’ dogs. Any damage is to be reported to Higher Longford immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.
• Dogs that come under the Dangerous Dogs Act.
  • You must indicate on booking if you are bringing a dog that is registered under the Dangerous Dogs Act.
  • Only dogs that are correctly registered and insured can stay at our cottages. If you book with us you need to send us a picture of your insurance to confirm cover at the booking stage. (This is a requirement of our insurance).
  • Whether you deem your cottage and cottage garden are secure is based on your personal assessment on arrival. The rules should be applied accordingly.
  • Dogs registered under this act cannot use the dog walk field or nature walk. This is due to the fact that this area is shared with another business.
• All areas other than your cottage and cottage garden, including the yard, dog walk and nature walk are considered public areas. The dog walk field also requires your dog to be on a lead.

Dog Kennel

1. By prior arrangement, you are able leave your dogs unattended in our dog kennel during the day. You must ensure that you provide contact details in case we need you to return to your dog.
2. Should we believe your dog requires emergency veterinary treatment you will be liable for this.
3. Any damage cause by your dog to the kennels whilst in your use will be charged to you at cost of repair.

Dog Crates

1. We have three crates available for customer’s use. These should be reserved before your arrival.
2. These are used at your own risk. We take no liability for the use of these crates for your pets. You should follow the manufacturers instructions before use.
3. We cannot guarantee availability of crates.

Bicycles

• Bicycles must not be taken inside the cottages
• Bicycles can be stored in the locked shed. Please bring your own bike locks
• Arrangements should be made in advance for storage of trailers
• Battery charging should not be done in the cottage. We can arrange to do this for you in another area.
• Bicycles can be washed off using the hose. Any debris should be cleared away.

EV Car Charging

• We do not have facilities for EV Car charging
• You are not permitted to charge vehicles from the cottages
• EV Charging points are available in Tavistock (slow and fast chargers)

Access to Property

Higher Longford shall be allowed access to the Cottage at any reasonable time during any holiday occupancy.

Safety

• You must use the park safely and should not cause danger to others.
• You must obey all the health and safety notices displayed on the park and act on the reasonable instructions of the park staff in matters of health and safety
• Fire regulations – you should make yourself aware of the fire precautions in place and evacuation routes from your cottage on arrival.
• You are responsible for securing the accommodation.

WiFi – Internet service

• Wi-fi is available and is free of charge.
• When using the WIFI you agree to the Terms and Conditions of use. (see below)

Shared facilities – Shop, laundrette and Dog walk

The usual opening and closing dates of our shared facilities are available on the notice board beside the shop. Dates and time of opening may be subject to change depending on seasonal fluctuations or unforeseen circumstances. We do our best to advise you at the time of booking of any changes at that stage, otherwise please always check prior to booking if this important to your stay.

Behaviour

• You should respect the privacy of other users of the park and keep noise to a minimum between the hours of 11 pm and 9 am.
• We do not provide BBQs. You may have a barbecue but you must finish any barbecues by 10 pm. Disposable BBQs must not be used on the grass. (see welcome book)
• We provide a Fire pit for use in Oak Cottage and Holly Cottage. By using this you agree to the rules for using the Fire pit.
• You must not use any candles or naked flames lights in the cottages. You must not use chinese lanterns, fireworks or similar in the garden. 
• You may not ride bicycles, scooters or similar within the park grounds, except in your private garden.
• We have CCTV for the security of the park and door bell cameras. The CCTV only captures images of the area immediately around your accommodation and gardens. It does not capture images within your cottage.

If you break the terms of our agreement, the we cancel this Booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.

VAT

We are not VAT registered and therefore we do not charge VAT.

Complaints procedure

1. In the event of there being cause for complaint concerning a cottage please contact us. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.
2. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the caretaker the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. 

Literature

1. We have compiled the information in our brochure and on our Website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside Higher Longford’s control, in which case we cannot accept responsibility.
2. We make every effort to ensure that the Property details are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The Holidaymakers accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. We cannot accept responsibility should the Property not conform to the Holidaymaker’s standards. If a facility is particularly important to you, please check with us prior to your booking.

Communication with you and data

1. Please see below our data protection policy which explains how we will process your personal data.
2. All electronic data transferred pursuant to these terms and conditions remains the property of Higher Longford and may not be replicated in part or whole without prior written permission. Electronic data will not be preserved indefinitely by Higher Longford.

Legal

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

The Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.

It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form. 

Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these Booking Terms and Conditions.’

Contact information

Michelle Deane – Telephone -01822613360

Mobile, text or whatsapp  07717507434

Email stay@www.higherlongford.co.uk

Facebook www.facebook.com/higherlongforddartmoor

During your stay 

We have put additional measures in place for your safety during your stay.

• Contactless arrivals. Using the manuals provided to you by email before your stay, we believe you can arrive safely in your cottage and find all the information you need.
• Arrival is from 4pm unless otherwise agreed. Provided your cottage is ready, we are happy to allow early access if you would like to contact us by whatsapp/text on 07717507434.
• Contactless reception. Should you need to contact us you can contact us via one of our methods listed in the contact us card.
• Parking spaces have now been marked and we would appreciate if you could use these as a priority. If you space is taken, please use an unmarked space in the yard as an alternative
• Contactless information. Although you still have information in your cottage, to be used if you choose, we have provided lots of information in this link for you to enjoy your holiday. If you need anything further then do contact us.
• Cottage Cleaning. We recommend you bring your own cleaning supplies to the cottage. We will ensure that your cottage is cleaned to our usual high standards before arrival. Due to health and safety, we are unable to leave cleaning detergents in the cottages for your use. A hoover is available, along with dust-pan and brush and broom.
• Due to health and hygiene laws we do not leave any food/drink in your cottages. Anything left behind after your visit will be removed. Please contact us within 48 hours for any lost property so we can arrange to return it to you.
• Using the park. Please feel free to use your gardens. Your garden is for your personal use and should not be used for any other customers.
• Using the park shared facilities. There is a laundrette which operates. You are welcome to use this. There are additional charges for this service.
• Dog walk. This is a shared outdoor facility. Please respect the feelings of other users when using this facility, maintaining distancing and picking up after your pet. This area is not secure. It has stock fencing and hedges.
• Bins. You are asked to bag all your rubbish in bags and place them in the bin provided. Any dog waste can also be deposited in this bin once suitably wrapped. The bin is located by the main barrier.
• Departure (10am) Please ensure that your key is returned to the key press and the door is locked.
• Departure. Please close all windows and doors. You do not need to remove your bed linen.

WIFI Terms and Conditions

1. By using the WIFI service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.

2. Extent of the Service

2.1.  All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.

2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.

2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.

2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

3 Access the Service.

3. Your Use of the Service

3.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:

3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;

3.1.2 contain obscene, profane or abusive language or material;

3 Civil and criminal liability can arise from monitoring content or interception of e-mails and extreme care should be taken to ensure that this does not happen.

3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;

3.1.5 contain material which infringe third party’s rights (including intellectual property rights);

3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;

3.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.

4 Child Supervision

4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.

5. Criminal Activity

5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address

5.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

6. Other Terms

6.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.

DATA PROTECTION

Higher Longford Cottages Data Protection Policy

1. Introduction
Higher Longford Cottages is committed to ensuring the privacy and protection of personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy outlines how we collect, use, store, and protect personal information related to bookings, government requirements, marketing, and CCTV usage.

2. Data Collection
We collect personal data for the following purposes:

• Bookings: Name, contact details, payment information, and stay preferences.
• Government Requirements: Guest information required by law, including identification details for record-keeping.
• Marketing: Contact information, such as email addresses, to send promotional materials, offers, and updates with consent.
• CCTV: Video footage collected for the safety and security of guests, staff, and property.

3. Data Usage
Personal data is used solely for the purposes mentioned above:

• Bookings: To manage reservations and provide a personalized stay.
• Government Compliance: To meet legal requirements.
• Marketing: To communicate promotions or updates, with opt-out options available at any time.
• CCTV: To monitor and protect the premises, prevent crime, and ensure the safety of all visitors. CCTV footage will only be reviewed in the event of a security incident and will not be used for any other purposes.

4. Data Storage
All personal data, including CCTV footage, is securely stored in digital systems with appropriate safeguards, such as encryption and access controls. We retain data only for as long as necessary to fulfill the purpose for which it was collected or as required by law. CCTV footage is retained for a limited period, typically no longer than 30 days, unless required for an investigation.

5. Data Sharing
We do not share personal data with third parties unless required by law or for processing payments. Any third-party service providers involved must comply with data protection regulations. CCTV footage may be shared with law enforcement if necessary for criminal investigations.

6. Data Subject Rights
Guests have the right to:

• Access their personal data.
• Request correction or deletion of their data.
• Withdraw consent for marketing at any time.
• Lodge complaints with the relevant data protection authority.
• Request access to CCTV footage in which they appear, subject to legal exemptions.

7. Data Breach
In the event of a data breach, we will follow legal obligations to notify affected individuals and relevant authorities promptly.

8. CCTV Usage
CCTV cameras are installed in designated areas for security purposes. Signage is clearly displayed to inform individuals of their presence. The footage is only accessed by authorized personnel and is kept confidential unless disclosure is required by law or for legitimate security investigations.

9. Contact
For questions or concerns regarding data protection, please contact us at stay@higherlongford.co.uk

This policy ensures the responsible handling of personal data, including CCTV usage, in compliance with legal requirements while providing transparency for our guests.